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Global Options FAQ's

 
 

Where is Global Options located and what can they offer?
Based on the perimeter of Heathrow Airport, we offer an array of services and options, tailored to your specific requirements.

What qualities do Global Options represent?
Quality is essential to our clients, which means it is doubly essential to Global Options. Consequently, we adhere to ISO 9002 policies and procedures; hold accreditation for the DfT Air Security procedure; maintain constant awareness of industry initiatives and developments as a member of AICES (Association of International Air Courier Express Services), and the FDA (Federation of Small Businesses); and seek to uphold the principles of FACT (Federation Against Copyright Theft).

What makes Global Options different?
The management team is constantly looking at new avenues to enhance service levels and reduce time restraints.

How can we assess your resources on multi-complex distributions?
We provide an onsite client room for project management with a full presentation of our abilities by our business development team.

What time can you collect from us?
You advise us of the destination, we’ll advise the most efficient time to meet the flight.

What happens when our parcel has been collected?
Our highly experienced operations personnel process the package and label according to your request prior to despatch.

Can you collect direct from our printers and offer a pick and pack service?
We specialise in the distribution of large multi-complex projects: Financial Offering Circulars, Mergers & Acquisitions and Report & Accounts.

How do you track our packages?
Using the latest IT tracking system (GOCOM) we also use the human element as a fail-safe. Proof of delivery is automatically relayed to our clients.

What is your delivery commitment?
We’ll offer you options; you dictate the arrival time. Rest assured whilst in our hands we act as your ambassador. We consider ourselves as good as our last delivery.

Who can I talk to and what times do you operate?
We feel it is of paramount importance that you are given all available options. Please contact us 24 hours a day, 7 days a week, and we will be only too happy to assist you with any advice we can offer, or to tell you more about the value-added services we provide.